Log a Support Request with nCipher Security
To log a support request with nCipher Security you can:
Access the Help Centre at help.ncipher.com where you can search the knowledgebase or log tickets
Or email us at firstname.lastname@example.org
You can also contact us by telephone, using the following numbers:
Toll free: +1 (833) 425-1990
Fort Lauderdale: +1 (954) 953-5229
Hong Kong: +852 3008 3188
Australia: +61 8 9126 9070
United Kingdom: +44 1223 622444
Phone support for customers with Premium Plus contracts is available 24/7.
Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:
Americas: 9 AM – 9 PM (EST)
APAC: 9 AM – 5 PM (HKT)
EMEA: 8:30 AM – 5:00 PM (UK Time)
PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.