Contact nCipher Security Support

Log a Support Request with nCipher Security

To log a support request with nCipher Security you can:

Access the Help Centre at where you can search the knowledgebase or log tickets

Or email us at

You can also contact us by telephone, using the following numbers:


Toll free: +1 (833) 425-1990

Fort Lauderdale: +1 (954) 953-5229

Asia Pacific:

Hong Kong: +852 3008 3188

Australia: +61 8 9126 9070

Japan: +81-50-3196-4994

Europe, Middle East and Africa:

United Kingdom: +44 1223 622444

Phone support for customers with Premium Plus contracts is available 24/7.

Phone support for customers with Standard or Premium contracts is available Monday to Friday during business hours as follows:

Americas: 9 AM – 9 PM (EST)

APAC: 9 AM – 5 PM (HKT)

EMEA: 8:30 AM – 5:00 PM (UK Time)

PLEASE NOTE: Incoming and outgoing phone calls may be recorded for diagnostic, quality and training purposes.

Want to be part of our team? Explore
Get in contact with a specialist Contact Us